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WeatherSTAR Tech Support / Clarksville TN Intellistar 2 Out for 4 Days and Counting
« on: October 17, 2011, 11:57:24 AM »
The Intellistar 2 that serves Clarksville, Tennessee has been out for 4 days. With the exception of a few hours on the second day, we have only seen the national feed for all that time. My cable provider is Charter Communications and our HD channel number is 797 and our SD channel (which carries the HD feed since last month) number is 38. I don't know the Local Weather ID for the Intellistar 2 that serves us.
I contacted Charter Communications yesterday and the technical support guy said that all of their equipment (Intellistars) are functioning properly, but they are not receiving a transmission from the Weather Channel. In addition, the guy said that the problem was on the Weather Channel's end, not on Charter's. I have sent multiple assistance requests via Weather.com for the entire time period with no success in obtaining a reply or solving the problem, so therefore I have come here in the hopes the STAR team will be able to fix this problem.
The LDL is also not operational and we receive the national feed for that too. Since I do not receive the SD feed, I do not know if that is working or not.
Once again, I implore the STAR team to read this message and to correct this problem, which would seem to me to entail sending Charter in Clarksville, Tennessee the local feed. Having an outage this long with no weather information has been a real bummer here, and is unacceptable - a sentiment I hope the people at the Weather Channel share as well.
I contacted Charter Communications yesterday and the technical support guy said that all of their equipment (Intellistars) are functioning properly, but they are not receiving a transmission from the Weather Channel. In addition, the guy said that the problem was on the Weather Channel's end, not on Charter's. I have sent multiple assistance requests via Weather.com for the entire time period with no success in obtaining a reply or solving the problem, so therefore I have come here in the hopes the STAR team will be able to fix this problem.
The LDL is also not operational and we receive the national feed for that too. Since I do not receive the SD feed, I do not know if that is working or not.
Once again, I implore the STAR team to read this message and to correct this problem, which would seem to me to entail sending Charter in Clarksville, Tennessee the local feed. Having an outage this long with no weather information has been a real bummer here, and is unacceptable - a sentiment I hope the people at the Weather Channel share as well.