Topics

1

WeatherSTAR Tech Support / IS 26822

« on: March 16, 2012, 12:18:40 AM »

It appears that IS 26822 has been cuing really late - anywhere from around 6 to as much as 10 seconds late at times. This also affects local commercial inserts as well as the LDL. Thanks in advance for looking into this.

Local ID: 26822
Provider: Verizon FiOS

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WeatherSTAR Tech Support / #26822 having trouble again

« on: September 18, 2011, 08:33:20 PM »

It seems that for the past several days, IntelliSTAR unit #26822 has been cuing the local forecast really late (5 to 8 seconds late, varies). This is also affecting all local services provided by the unit (LDL, STAR ID screen, etc).

Thanks in advance for looking into it.

STAR ID: 26822

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WeatherSTAR Tech Support / More #26822 issues

« on: January 22, 2011, 05:02:33 PM »

There's two issues regarding #26822 that I'd like to report.

1. I just noticed my channel/STAR ID screen is showing the incorrect channel. TWC is channel 119 for me, but the screen shows channel 99, which isn't even a valid channel on my service.
2. Unit #26822 is also cuing late...very late in fact. It's so bad now that the extended forecast screen shows at almost the same time the music ends and the live feed begins, nearly 9 to 10 seconds late.

STAR ID: 26822
Headend: Verizon FiOS (Dallas/Ft. Worth)
Channel: 119

EDIT: Cuing perfectly again, thanks! Just need to see if we can't get that channel/STAR ID screen to reflect the correct channel.

EDIT 2: Channel ID is correct now, confirmed that as of 2:58 PM CST today. Thanks again!