Topics

1

Local Forecast / Weather STAR XL Replaced

« on: February 08, 2014, 06:25:42 AM »

My weather STAR XL has been replaced with a new unit.  Thought it was an Intellistar, but the graphics look like the IS2 pre November graphics and has Jim Cantore's voice. There is also no local LDL.

WeatherSTAR XL's replacement

2

WeatherSTAR Tech Support / Intellistar SD showing IS2 graphics

« on: February 07, 2014, 06:47:14 PM »

Cable system just installed the Intellistar today.  The graphics are showing the pre-relaunch IS2 graphics and no local LDL with Jim Cantore's voice not Alan Jackson.  The screen is full screen not letterboxed.  Just wondering if the IS2 is being used as an upgrade to the XL units?  Shentel Cable Summersville WV #03028

3

WeatherSTAR Tech Support / XL Radar Temporarily Unavailable

« on: January 28, 2014, 06:31:59 PM »

The weather star XL radar has been temporarily unavailable for about the past 24hours.

Shentel Cable
Summersville, WV (Headend location)
Star ID # 03028

Thanks

4

WeatherSTAR Tech Support / TWC Off the air

« on: October 16, 2012, 05:04:41 PM »

TWC is out for Shentel subscribers with a digital box.  TWC is on the air if the TV is connected directly to the cable, but the wrong STAR is showing.  STAR ID is 003028.

5

WeatherSTAR Tech Support / weather channel outage

« on: June 05, 2011, 04:52:02 PM »

the weather channel is off on my cable system Summersville, WV star xl id # 003028.  Got a black screen with a blank national ldl.  Don't know if Shentel is aware of the issue.  Thanks

6

WeatherSTAR Tech Support / XL radar map / Forecast Header

« on: March 08, 2011, 07:17:44 PM »

Could it be possible to add Richwood, WV to our radar map? #003028.  I'm not sure if our star covers more than one county. Could it also be possible to have the 2 municipalities in the county on the LOT8 header on the XL?  Summersville-Richwood, instead of Summersville Area.   Thanks

7

WeatherSTAR Tech Support / Wrong STAR displaying

« on: February 15, 2011, 06:30:23 PM »

Our normal STAR is an XL #003028, Summersville, WV.   Now we are getting an Intellistar #30844.  This star is showing weather from Weston, WV.  Weston is approx 70 miles north of us.   I think it's a mistake with the cable provider.  Could the STAR Team Check into this?    I hope this is not permenant.  Because the weather is very different in the these locations.  Our cable provider is Shentel.  Thanks

8

WeatherSTAR Tech Support / wrong channel # displayed

« on: July 12, 2010, 06:15:00 PM »

The channel # displayed near the top of the hour displays channel 25.  Our new cable company moved TWC to channel 28.   Plus I believe that they are having issues with the XL or their channel modulator, the picture is zoomed in a bit.  This noticable when the large LDL is displayed.  Under the logo you see 'weather.co"  the "m" is cut off.  Thanks.   Star ID 003028,  Headend location Summersville, WV 26261