Key Issue

[iPod]

Ok, I installed the update.  I opened the emulator, entered my STAR ID, and I got the message that said I need a need key.  I clicked "Enter Now" and entered my old one.   Then I got the error message and had one option "OK" I don't see "Get my key"  Is my key pending?

[TWCToday]

Did you uninstall the old program?

You will need a new key. A system is in place to generate keys on the spot to users. No need to wait for one.

[tpirfan28]

I uninstalled, but when I ran the new one, it told me to get a new key.  I clicked OK, and it took me to that same screen where it wants a name and key, but no place to "get a key".

[TWCToday]

Are you using Vista and if so are you running as admin?

[tpirfan28]

Are you using Vista

Hell no.     Straight up XP.

[TWCToday]

When you select "Get My Key" it should open an Internet Explorer window to the config and provide you with a key. I am at school now and will look into the issue when I get home.

[iPod]

I'm in the same situation as tripfan28.  I uninstalled the program, and downloading it in IE.  Let's see what happens.

[cc17926]

I believe i know what box your refering to. if you read my installation instructions, a box will appear asking if you want to enter a new key to press OK, or to use the default configuration press NO, otherwise to close the program, press CANCEL. you need to press NO to revert to the default configuration. Pressing OK will not yeild the proper box to display the "Get My Key" button. Report here if this resolved the situation.

[tpirfan28]

Sadly, I never see that.  It just acts like the old version did when the key was expired.

[iPod]

Exactly.

Here is a more specific rundown of what happens:
1. I open the emulator.
2. It says my key expired.  The only option is "Enter Key"
3. I click "Enter Key"
4. I click cancel witch closes the program.
                       or
5. I enter my old key witch is obviously invalid, an error message pops up, the only option is OK.

[cc17926]

Exactly.

Here is a more specific rundown of what happens:
1. I open the emulator.
2. It says my key expired.  The only option is "Enter Key"
3. I click "Enter Key"
4. I click cancel witch closes the program.
                       or
5. I enter my old key witch is obviously invalid, an error message pops up, the only option is OK.

Please check one thing, verify the emulator is running from C:\wsxl\wsxl.exe
if it is infact running from that location, goto start->run and plugin:
C:\wsxl\wsxl.exe unregister
a box will appear, requesting you to press [1] [2] [3] [ OK ]
then try the emulator again like normal.

[tpirfan28]

Yes, it is.

[cc17926]

Yes, it is.

check above again, i modified the post to add an additional tip

[tpirfan28]

It works now, thanks.

[iPod]

It works!  Thanks Brian!