I got a response from Chris Hoitsma about my complaint...

[Spring Rubber]

When TWC made the horrible decision not to preempt long-form programming during the tornado outbreak on 2/16, I sent them a respectful but scathing feedback form about that decision, and finally on Thursday, I got a personal response from Chris. At least they took the time to personally respond.

Thank you for contacting The Weather Channel Interactive.

I will forward your email message, expressing your dissatisfaction with our
decision not to pre-empt our long-form programming in order to provide viewers
with updates on any current or potential severe weather outbreaks to our
producers and programming directors. It greatly concerns us that our failure
to deviate from our regularly scheduled programming during inclement weather
situations had such a negative impact on your viewing of The Weather Channel.

We are always happy to hear from our viewers and hope you will continue to
watch The Weather Channel for many years to come.

Sincerely,

Chris Hoitsma
Solutions Center/TWC

[Localonthe8s]

Wow, they really are improving on customer service :blink

[Gil]

Very good

[lfmusiclover]

LOL, I'm sorry Steve but I can't share everyone else's enthusiasm. Chris' concern in that letter sounds about as fake as can be. 

[Stephen]

LOL, I'm sorry Steve but I can't share everyone else's enthusiasm. Chris' concern in that letter sounds about as fake as can be. 

Yeah, knowing TWC, I'm don't think that they're going to change anything after Steve's complaint.

[twcclassics]

TWC has been showing lame shows in place of severe weather analysis (unless the weather is affecting their top market(s)) for years now. I have to agree with Gary. Chris' response sounded very corporatey and forced.

[Spring Rubber]

...and I would have to agree with that as well. Today, there was moderate severe weather activity, but TWC chose to continue with the usual lineup of programming.

[wxmancanada]

LOL, I'm sorry Steve but I can't share everyone else's enthusiasm. Chris' concern in that letter sounds about as fake as can be. 

Haha - so so true