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Present - The Weather Channel 2000 => WeatherSTAR Tech Support => Topic started by: TWCToday on January 04, 2011, 07:00:06 PM

Title: Wrong City Name
Post by: TWCToday on January 04, 2011, 07:00:06 PM

Name: Pat Reilly


Subject: Hancock

Message: I live in Omaha.Your 8's weather always shows Omaha, Hancock
and Blair across the bottom of your screen. Pray tell me where you
came up with Hancock! There is no city, town, village or county by
that name in Nebraska. There is a Hancock County in northern Iowa, but
its closer to Minneapolis than Omaha. I'm tired of my wife asking me
where Hancock is, and telling her there is no Hancock. But she insists
you wouldn't keep running it across the screen if there wasn't one.

Local ID is 22749

The above message was sent via our general contact form from a viewer.

Title: Re: Wrong City Name
Post by: TWCDude on January 19, 2011, 04:38:33 PM

Hmm... :thinking: Clearly, the IntelliStar is displaying a location name of Hancock, yet that location does not exist in that area. Something tells me that it might be a location error and should be corrected soon. :yes:

Title: Re: Wrong City Name
Post by: TWCmatthew on January 19, 2011, 04:45:57 PM

I have seen observation site locations that are up to 100 miles from a headend, but never a made up city.  :thinking:

Title: Re: Wrong City Name
Post by: TWCToday on January 20, 2011, 04:52:52 AM

As mentioned this was reported via email to us. I simply passed along the information I have been given. The individual has yet to contact me again with an update

Title: Re: Wrong City Name
Post by: TWC STAR Team on January 20, 2011, 07:42:25 AM

I have checked the Headend information and I do not see Hancock anywhere in the experience. The LDL has Omaha, Offutt AFB, and Papillion. I do not see Hancock on any of the maps.

BTW, Hancock, IA is 30 miles ENE of Omaha...it is in Pottawattamie County which according to our area served information is being fed by this headend.

Title: Re: Wrong City Name
Post by: TWCToday on January 20, 2011, 04:09:33 PM

Thank you very much for looking into it. I do apologize for wasting your time.