TWC Feed Is Distorted!

[Trevor]

TWC on Channel 55 is skipping. (EX: It will freeze for 5-10 seconds and then the audio will skip, and then it will go back to normal for 2-3 seconds, and then it will repeat)

Weatherscan is simply playing TWC and it is doing the same thing.

The IntelliSTAR LDL is on and the IntelliSTAR cues, but it does the same.

Can you please re-boot the STAR and possibly Weatherscan?

Thanks, you guys are a big help!


STAR ID: 24745
Weatherscan ID: Unknown (sorry!)
Headend: Downtown Memphis
Provider: Comcast


EDIT: Also, I forgot to add that all of the other channels are fine, and I forgot to include my STAR ID 

[Trevor]

Here are a few photos:                           


Also, HD is fine.......

[gt1racerlHDl]

does the comcast local ad inserts still work on your end? if that's the case it's how comcast is pulling the twc feed to your istar

[Trevor]

No, the local ads are like this too.

[Trevor]

I think that they just rebooted our STAR, I am getting the national LDL and it is not skipping as much....

EDIT: No, they didn't 

[TWCToday]

If the Intellistar is distorted there is a problem with the connection at the headend. In the future please wait several hours. Usually cable companies catch these problems on their own and the assistance of the STAR team is not needed. Let us know when the signal is fully restored

[Trevor]

@Martin: Ok 

It has been like this for over 3 hours. The main reason that I posted this because the TWC feed is running on what is supposed to be Weatherscan. (See picture above)

EDIT: The national LDL is still showing as of 9:45AM CT. And as I click "Save", the feed goes green, and then black, and then back to normal, but still skipping.

[Trevor]

TWC just told me that they that they rebooted my STAR. The skipping is much less often now. The rest of the skipping is on Comcast's end, I will have to give them a call if it is not fixed. I told them about Weatherscan and I guess they are gonna reboot that too. I'll try to record it.


On Facebook:

The Weather Channel and weather.com
Thanks for your patience, Trevor...I will pass that additional information along to get this rectified for you!

[TWCToday]

TWC just told me that they that they rebooted my STAR. The skipping is much less often now. The rest of the skipping is on Comcast's end, I will have to give them a call if it is not fixed. I told them about Weatherscan and I guess they are gonna reboot that too. I'll try to record it.


On Facebook:

The Weather Channel and weather.com
Thanks for your patience, Trevor...I will pass that additional information along to get this rectified for you!

Glad its better! How did they tell you out of curiosity?

[Trevor]

I posted on TWC's FB page that the feed was skipping and if anyone reading this has the power to reboot STARs to please reboot STAR 24745.   

[kswx29]

I posted on TWC's FB page that the feed was skipping and if anyone reading this has the power to reboot STARs to please reboot STAR 24745.   

Hmm, interesting.  Perhaps I should post something about Topeka's problematic WxScan.  Something about NE KS and WxStars...my grandparents 4000 a couple of years ago was in such bad condition you could hardly read anything on the local forecast, but then the Star Team must have seen it, as they eventually got a brand new one (practically).

[Trevor]

LATEST NEWS: After going to eat for an hour, I come back to find that both TWC and Weatherscan are black.   

[Trevor]

Both feeds have been restored as of this morning.


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