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Present - The Weather Channel 2000 => WeatherSTAR Tech Support => Topic started by: jtmal0723 on April 23, 2010, 07:36:22 AM

Title: TWC/IntelliStar feed frozen - 21873
Post by: jtmal0723 on April 23, 2010, 07:36:22 AM
Hi, STAR Team. My TWC/IntelliStar feed has been frozen since 7:53pm last night. I came home this morning around 7:30am, and it is still on the same frozen frame, with the Severe Thunderstorm Warning crawl frozen as well. Is there anything you guys can do on your end or is there something Comcast has to take care of? Thanks for taking the time to take care of this in advance!

STAR ID: 21873 - Comcast of Garden State - Channel 57

UPDATE: It seems local ad inserts still seem to go through fine... then back to the same frozen feed.
Title: Re: TWC/IntelliStar feed frozen - 21873
Post by: jtmal0723 on April 23, 2010, 07:15:14 PM
Thanks for giving my IntelliStar a jump start, STAR team! It's back up and running like normal. :)
Title: Re: TWC/IntelliStar feed frozen - 21873
Post by: Zach on April 23, 2010, 07:25:51 PM
I'd usually imagine to see a different STAR at first if TWC feeds freeze, but maybe it could have been why DirecTV switched to 24130 back in September? :thinking:
Title: Re: TWC/IntelliStar feed frozen - 21873
Post by: Tyler on April 23, 2010, 08:02:13 PM
He would only (temporarily) see a different STAR if his STAR would be out of service for an extended amount of time.
Title: Re: TWC/IntelliStar feed frozen - 21873
Post by: wxntrafficfan on April 23, 2010, 09:25:25 PM
I've never seen it happen here. When my Intellistar is out, it's out. There's no nearby Intellistar to switch to.
Title: Re: TWC/IntelliStar feed frozen - 21873
Post by: TWCToday on April 23, 2010, 09:27:20 PM
I've never seen it happen here. When my Intellistar is out, it's out. There's no nearby Intellistar to switch to.
Depends on if the cable head wants to bother switching it too I imagine
Title: Re: TWC/IntelliStar feed frozen - 21873
Post by: toxictwister00 on April 23, 2010, 09:38:45 PM
I've never seen it happen here. When my Intellistar is out, it's out. There's no nearby Intellistar to switch to.
Depends on if the cable head wants to bother switching it too I imagine

So that's why I got the Marietta IntelliStar while my IntelliStar was out for three days last year. I had been wondering why that happened.
Title: Re: TWC/IntelliStar feed frozen - 21873
Post by: Eric on April 23, 2010, 11:50:11 PM
I've never seen it happen here. When my Intellistar is out, it's out. There's no nearby Intellistar to switch to.

I've only seen two examples of this happening.  In late 1999 the Boston/Lowell area WeatherSTAR XL wasn't working (actually, this unit never worked properly), so, for most of one day, we saw the Worcester WeatherSTAR XL instead.  Could that really have been the closest unit?  I doubt it, but that's what was chosen.

Then, in early February this year, the Daytona Beach Intellistar stopped working suddenly, and we were switched to the Orlando Intellistar for several hours.
Title: Re: TWC/IntelliStar feed frozen - 21873
Post by: Zach on April 23, 2010, 11:58:01 PM
I've never seen it happen here. When my Intellistar is out, it's out. There's no nearby Intellistar to switch to.


I've only seen two examples of this happening.  In late 1999 the Boston/Lowell area WeatherSTAR XL wasn't working (actually, this unit never worked properly), so, for most of one day, we saw the Worcester WeatherSTAR XL instead.  Could that really have been the closest unit?  I doubt it, but that's what was chosen.

Then, in early February this year, the Daytona Beach Intellistar stopped working suddenly, and we were switched to the Orlando Intellistar for several hours.


You should check out this video of that exact STAR switching in the middle of the LF. :yes:
Florida WeatherStar (http://www.youtube.com/watch?v=7ZysVuXSp2o#)
Title: Re: TWC/IntelliStar feed frozen - 21873
Post by: Eric on April 24, 2010, 06:57:47 PM
Wow - that's amazing!!  :dance: