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Present - The Weather Channel 2000 => WeatherSTAR Tech Support => Topic started by: Trevor on August 17, 2011, 07:32:35 AM

Title: MAJOR Weatherscan Glitch
Post by: Trevor on August 17, 2011, 07:32:35 AM: I woke up this morning to find that Weatherscan had gone nuts, once again. This time around, Weatherscan is jumpy. Meaning that every few seconds the video and the music will freeze, and then it will try to catch up with itself. This is not the case with any other channels, including TWC. This leads me to believe that it is a Weatherscan issue.

While I was typing this, the music and narration completely disappeared, and the video is still really laggy.

Provider: XFINITY
ID: 27526
City: Memphis
Title: Re: MAJOR Weatherscan Glitch
Post by: TWC STAR Team on August 17, 2011, 10:24:33 AM: I sent a reboot command, hope that will help.
Title: Re: MAJOR Weatherscan Glitch
Post by: TWCJim on August 17, 2011, 11:32:01 AM: I've been seeing this on my Wxscan too :o
Title: Re: MAJOR Weatherscan Glitch
Post by: KevOwensby on August 17, 2011, 12:24:11 PM: It's happening on Topeka's Weatherscan as well. Started yesterday late evening. I wouldn't call it major by any means on ours, though.

Edit: I misread your post earlier. Our is not doing what you said yours was doing. Ours is just jumping again like an old computer trying to run too many things at once.
Title: Re: MAJOR Weatherscan Glitch
Post by: Trevor on August 17, 2011, 04:46:55 PM: Ours was definitely major. I recorded it this morning before I went to school, so maybe I can get a video up later. I came back home from school to see that it was fixed. I wish I could have caught the reboot, however. Thanks STAR Team!
Title: Re: MAJOR Weatherscan Glitch
Post by: phw115wvwx on August 17, 2011, 06:07:51 PM: Trevor, did you read the new rule that was implemented this morning about posting a STAR request? I suggest you do so for future attempts.
Title: Re: MAJOR Weatherscan Glitch
Post by: Zach on August 17, 2011, 06:14:20 PM: Quote from: phw115wvwx on August 17, 2011, 06:07:51 PM
Trevor, did you read the new rule that was implemented this morning about posting a STAR request? I suggest you do so for future attempts.
I think what Martin means is that only requests have to get approval, however Trevor's topic is to report an issue. :yes:
Title: Re: MAJOR Weatherscan Glitch
Post by: Eric on August 17, 2011, 06:58:37 PM: Quote from: phw115wvwx on August 17, 2011, 06:07:51 PM
Trevor, did you read the new rule that was implemented this morning about posting a STAR request? I suggest you do so for future attempts.

As I understand the rule, requests for changes need to have prior approval, but reports of malfunction can be posted immediately.

Wasn't the original post reporting a malfunction? Or, perhaps, maybe I misunderstood the new rule.
Title: Re: MAJOR Weatherscan Glitch
Post by: TWC STAR Team on August 18, 2011, 07:37:04 AM: Did a reboot on Topeka and Spokane Wxscan units. See if this helps.
Title: Re: MAJOR Weatherscan Glitch
Post by: TWCJim on August 18, 2011, 11:10:48 AM: Just woke up and saw that my Wxscan has been fixed. Thanks STAR team :)
Title: Re: MAJOR Weatherscan Glitch
Post by: Tyler on August 18, 2011, 02:15:01 PM: The rule only applies to requests (city changes, etc), not technical issues. This issue has been resolved so I am closing this thread.