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Author Topic: Audio issues  (Read 1780 times)

Offline Mike M

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Audio issues
« on: June 22, 2011, 01:13:39 PM »
Hello, my STAR ID is 21872 and I am having trouble where I only hear sound coming from the left speaker and nothing at all coming from the right channel. It's been like this for the last couple of months. I've tried calling Comcast about this and they keep telling me it's an issue on TWC's end. I'm not sure if this is true or not, but if it isn't could you possibly relay this issue to my headend so they can take care of this? The reason I ask is because I have no way of contacting headends, I can only get to Comcast's national customer service line. Thanks for your help.
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Offline brbjambajuice

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Re: Audio issues
« Reply #1 on: June 22, 2011, 01:37:15 PM »
It's not a TWC issue, they always say that since they are unaware of the fact that an Intellistar is in their headend.
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Offline Mike M

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Re: Audio issues
« Reply #2 on: June 22, 2011, 01:52:15 PM »
Quote from: ConroeWeather on June 22, 2011, 01:37:15 PM
It's not a TWC issue, they always say that since they are unaware of the fact that an Intellistar is in their headend.
Yeah, Comcast seems to have no idea what I'm talking about. I even call the number to my headend, and it just redirects to customer service. That's why I asked TWC to forward this to the headend tech since they probably have a easier way of doing it than us viewers can.
« Last Edit: June 22, 2011, 02:06:47 PM by Mike M »
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Offline Mike M

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Re: Audio issues
« Reply #3 on: June 23, 2011, 02:03:12 PM »
Spoke with Comcast again and they took care of it. Feel free to close this
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