March 29, 2024, 04:31:22 AM

Author Topic: #21945 no audio  (Read 2027 times)

Offline Adrian

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#21945 no audio
« on: November 29, 2011, 09:47:17 AM »
Intellistar ID #21945 has no audio on the TWC National Feed. Only the LF has audio.

Offline Zach

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Re: #21945 no audio
« Reply #1 on: November 29, 2011, 03:45:49 PM »
Sounds like your headend has only the left audio feed of TWC being processed yet is modulating the right-audio channel from the STAR unit. I would call Comcast about this issue. Also, your IS may be fed off the same system that IS #21939 (Richmond/Berkeley) is fed off of as they have this audio issue, too.
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Offline Adrian

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Re: #21945 no audio
« Reply #2 on: November 30, 2011, 06:30:52 PM »
audio is now working now. thanks.