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Author Topic: Comcast Question  (Read 4696 times)

Offline Mike M

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Comcast Question
« on: July 15, 2010, 04:58:07 PM »
Does anyone how I can contact Comcast to request a change to my Weatherscan? I tried calling both 1-800-Comcast and tried contacting my headend via email, but they keep telling me I have to contact TWC for these changes when I know the company has to request the changes.
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Offline Trevor

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Re: Comcast Question
« Reply #1 on: July 15, 2010, 05:38:28 PM »
I posted a topic in the Tech Support area asking to change something on our Wxscan, and the change was made. But it was just a misspelled city.
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Offline TWCToday

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Re: Comcast Question
« Reply #2 on: July 16, 2010, 04:46:14 AM »
Quote from: Mike M on July 15, 2010, 04:58:07 PM
Does anyone how I can contact Comcast to request a change to my Weatherscan? I tried calling both 1-800-Comcast and tried contacting my headend via email, but they keep telling me I have to contact TWC for these changes when I know the company has to request the changes.
I can't imagine there is anyway to get through Comcast tech support to someone who actually knows (or cares) about it.
Quote from: TWCFreak on July 15, 2010, 05:38:28 PM
I posted a topic in the Tech Support area asking to change something on our Wxscan, and the change was made. But it was just a misspelled city.
The headend has say of what products to place on a weatherscan
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Offline Mike M

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Re: Comcast Question
« Reply #3 on: July 16, 2010, 12:58:17 PM »
Well, I wanted to ask about adding another forecast product for Moorestown to my Camden Weatherscan because right now there are no city forecast products for our part of the county... I also wanted to ask about adding International. What am I supposed to do?
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Offline gt1racerlHDl

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Re: Comcast Question
« Reply #4 on: July 16, 2010, 02:29:09 PM »
Quote from: Mike M on July 16, 2010, 12:58:17 PM
Well, I wanted to ask about adding another forecast product for Moorestown to my Camden Weatherscan because right now there are no city forecast products for our part of the county... I also wanted to ask about adding International. What am I supposed to do?

I've already tried emailing my regional office if they could add International to my area's weatherscan "Brockton" but no reply.
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Offline jtmal0723

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Re: Comcast Question
« Reply #5 on: July 18, 2010, 07:17:16 AM »
Quote from: Mike M on July 16, 2010, 12:58:17 PM
Well, I wanted to ask about adding another forecast product for Moorestown to my Camden Weatherscan because right now there are no city forecast products for our part of the county... I also wanted to ask about adding International. What am I supposed to do?
I don't see it necessary. The Weatherscan has Camden, Burlington, and Gloucester. Last I checked, Burlington was a mere 10 miles from Moorestown. What's wrong with that?
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Offline Mike M

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Re: Comcast Question
« Reply #6 on: July 18, 2010, 01:52:20 PM »
Yeah, but look at it this way... Camden and Gloucester City are almost right next to each other yet they each have their own packages.
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