Who here gets TWC HD?

[Eric]

I'm really looking forward to seeing the HD local forecast.  I figure at this rate, it may debut in a few years...

LOL! 

[TWCToday]

Its closer then you might think

[Tyler]

Its closer then you might think

Yeah, about that 

[wxntrafficfan]

I've been saying it won't happen before I graduate high school, but now, seems like I should think it won't happen until I'm 30...

[Mike M]

It's close to being released. Just be patient.

[TWCmatthew]

I don't get HD TWC with Charter but my Grandma has TWC in HD on channel 245 with Comcast. (Monroe, MI).

[XL FANIC]

We get it on CH 847 on Xfinity

[texasstooge]

The Dallas/Fort Worth area does have TWC HD on Time Warner Cable (Ch. 738) and Verizon FiOS (Ch. 619). Unfortunately, neither have the IntelliStar 2 (The HD Star) at this time...at least to my knowledge.

[spasticlizard]

It depends on your satellite or cable company as to whether or not they have purchased a new Intellistar2 HD box. If they haven't then you will continue to get the same old boring graphics. Call your cable and/or satellite provider and tell them to get on the ball and buy one! The graphics are beautiful on the new istar2 HD too.

[gt1racerlHDl]

It depends on your satellite or cable company as to whether or not they have purchased a new Intellistar2 HD box. If they haven't then you will continue to get the same old boring graphics. Call your cable and/or satellite provider and tell them to get on the ball and buy one!

Already called and tried asking that in July to Comcast and got a workaround for 45 minutes until they told me they don't know what the Intellistar 2 is.  i gave them a great description then they told me we will send your request through their Massachusetts systems, i haven't heard from them since.

[Mike M]

Already called and tried asking that in July to Comcast and got a workaround for 45 minutes until they told me they don't know what the Intellistar 2 is.  i gave them a great description then they told me we will send your request through their Massachusetts systems, i haven't heard from them since.

You won't really get a good answer from their customer service line. The only people who would know what an IS2 is are the headend techs, which customers can't reach AFAIK.

[gt1racerlHDl]

Already called and tried asking that in July to Comcast and got a workaround for 45 minutes until they told me they don't know what the Intellistar 2 is.  i gave them a great description then they told me we will send your request through their Massachusetts systems, i haven't heard from them since.

You won't really get a good answer from their customer service line. The only people who would know what an IS2 is are the headend techs, which customers can't reach AFAIK.

i didn't call customer service. i called Comcast New England and finally got that answer from the VP of public relations saying they will work on adding the Intellistar 2 to most New England systems between now and 2012.

[twelka3]

I have had TWC HD now for about 2 years.. Two months ago we had got the new intellistar HD for the HD channel

[spasticlizard]

I have had TWC HD now for about 2 years.. Two months ago we had got the new intellistar HD for the HD channel

One of the lucky few I see. Good, glad you have a forward thinking cable head end in your area!

As far as talking to customer support, like others have said, you ultimately need to talk with someone who knows the technology. Some customer support person will have no clue what you're talking about. Customer service just about anywhere is pretty lame, sad to say. Honestly, I don't know who you should talk to at one of these companies. Probably the head honcho at that particular head end. Find out who that is and write them a letter. Letters always seem to get some response at least. I'd start there. If they get enough inquiries they'll realize people are tired of not getting a true local forecasts any longer and update their equipment. Satellite folks in particular feel this pain. It's maddening, isn't it? I'm an employee and my satellite/cable head end has not invested either. So, I get to watch all the national places scroll by ... and nothing local. I have to just get it on my phone if I want a true local forecast, or, use the widget I have on DirectTV. Lame. So I wait at home ... along with most of you guys too.  I feel your pain. 

[Zach]

I feel ya about DirecTV, since they are my provider too

btw, do you know if there are future plans to come out with a national version of the IS2 software (for ads and cable ID insert at :57 past), just as how you guys did with the SD IntelliStar platform for DirecTV and Dish? just curious..