Let me tell you a little story and then I will be on my way.
One of my other hobbies is home theater. I have a 110" screen and surround sound that rocks the house. A few years back I went to get some movies at Block Buster. They informed me that I had a late charge that I didn't know about. It turns out that I did not return a movie on Christmas morning, but on the 26th instead. I replied that they had to be kidding, but they wanted their late fee. I paid the fee and then cancelled my membership and we did not visit the store at all. Many more people must have done much of the same thing, because with in a year or two Block Buster stopped charging late fees. Since then I have been a monthly subscriber for 3 years now.
Speaking up as a consumer is needed sometimes to remind companies that they are providing a service, and the customer is supposed to be the boss. We can all hide our head in the sand and talk about only TWCs good points, but that will never change anything. Corporations these days act like the consumer needs them when in fact, corporations will not exist with out the customer. This forum would be usless with out its members. I was gald to see Dish say enough is enough and now maybe we will get a weather channel that is about weather.
I am sorry if my presents here have been a downer. If a forum about TWC is not the place to talk about both the good and the bad, I will be on my way.
