Just came out of work today and had to say it was the worst day of work so far, a customer comes to my register to purchase 2 Walmart Gift Cards (one for $25 and another for $10) i go to do the Scan/Swipe the cards then when i go to enter the amount i press 25 and enter (i was supposed to press 2500) which then came up as .25 cents.
The Customer says you put in 25 cents instead of 25 dollars then i start getting really nervous and start apologizing. i then try to enter in the prices for the other card and the customers says rudely "i don't need this card" and goes to get another one. when she comes back she says "Enter this one as $25" which i did with the help of another cashier and the total came out to $35 dollars which she then gives me $40 dollars. after pressing total an error on the screen came up saying "Supervisor required" which is because i tried to void out the other card which then locked up the touchscreen.
i keep apologizing to the customer and she says "i'll take my money back and here's the cards" this was after no supervisor that showed up after a 10 minute wait at my register. then another cashier tried to help me go through the steps to fix the transaction which we both tried to do which failed and the other cashier couldn't believe the computer wouldn't finish the purchase.
after trying to help me fix the error the other cashier directed the customer to try and see if she could do a new transaction at a different register. which i looked and saw the customer got her gift cards and went on her way. after what happened i felt very nauseous and almost passed out (felt like an anxiety attack) but i caught myself and took some deep breaths to calm myself down after the ordeal. then one of the supervisors came up to me an hour later to tell me it's my 15 minute break which was a relief because i would be able to explain what happened to the supervisor. i explained the above to my supervisor and she said when i come in at 10am tomorrow for my shift i should look for my manager and discuss the situation with her or if i don't see my manager wait until 11am until she (my supervisor) comes in so we both can meet with my manager and tell her what happened tonight.
Overall a very bad night at work and i was shaking and very nervous and after i told my supervisor i'm not comfortable being a cashier anymore she completely understood with all the stress involved in working in the front end of the store. hopefully i can talk to my manager tomorrow and look for a new position in the store and continue to work at walmart and continue to help out customers who shop there daily.
Oh, jeez. Don't get me started on Walmart. Been there for 6.5 years now...
Those touchscreen registers are nothing but trouble. We have one in electronics, and it's the worst, most laggy thing ever. Thankfully our store didn't get a remodel this year like we were supposed to, so they didn't take away all of our old-style registers.