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OCMs & Personalities / Hillarious Kevin Robinson moment
« on: September 11, 2008, 03:45:30 PM »
This happened around a week ago but Kevin said people down in New Orleans are getting "raped" by wind. Check at around 0:24 of the video
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Hello Victor,
Thank you for your email message regarding the recent problems you have been
experiencing with the closed captioning for the hearing impaired on The
Weather Channel.
The Weather Channel provides closed captioning to our hearing impaired viewers
through a Virginia based company, Vitac. The only exception is our local on
the 8s feature which uses only text and graphics with no verbal accompaniment
to these weather products.
It greatly concerns us that you were experiencing problems with the closed
captioning on The Weather Channel, but after consulting with our Technical
Account Managers, they have informed me that we have not experienced any
problems or disruptions of our closed captioning service recently. Our
Engineering Department and Technical Account Managers monitor an internal
closed captioning alarm that trouble shoots any problems with the service that
may arise, and would immediately contact our closed captioning provider
(Vitac), if the service failed to appear on our network.
We want to assure you that we take great measures to ensure our hearing
impaired viewers have closed captioning at all times for all of our
programming.
We are always happy to hear from our viewers and hope you will continue to
watch The Weather Channel for many years to come.
Sincerely,
Chris Hoitsma
Solutions Center/TWC