Messages

61

WeatherSTAR Tech Support / Re: 23299 request

« on: June 23, 2011, 08:49:55 AM »

Thanks for the Kudos...we aim to please where we can help.

62

WeatherSTAR Tech Support / Re: March Field, CA XL issues

« on: June 23, 2011, 08:47:52 AM »

CHANGED OUT SBD...ONLY REPORTING 6 HOURS PER DAY ON LOCAL OBS PAGES...SUBSTITUTED KVCV (VICTORVILLE) FOR 4 XLS...WILL LOOK AT JR. AND STAR 4000S LATER.

63

WeatherSTAR Tech Support / Re: Topeka problems again

« on: June 23, 2011, 08:24:55 AM »

Reply to your questions:

A. It is a known hardware trigger problem which is being worked on.
B. Last city drops a little late is by design (first and second city come up before third).
C. HD should match SD LDL now.
D. Point well taken on Wxscan Travel and changed.

64

WeatherSTAR Tech Support / Re: 23299 request

« on: June 21, 2011, 09:45:34 AM »

Okay, I made the following changes to the Local Obs Pages...I added Kiln (Stennis Int'l Airport) and made a Name change from DeSoto N.F. to Saucier. LDL has Saucier for city #3.

65

WeatherSTAR Tech Support / Re: Topeka problems again

« on: June 21, 2011, 09:24:27 AM »

The IS2 issue has been turned in (for the green screen issue)-most likely a problem with an encoder board from what I am told. Second, This star serves Shawnee County, thus instead of Carbondale, I substituted Auburn which is in the southern part of Shawnee.

66

WeatherSTAR Tech Support / Re: #23238 Request

« on: June 15, 2011, 09:19:42 AM »

I looked at the area served data we have and made some adjustments. Thanks.

67

WeatherSTAR Tech Support / Re: INTELLISTAR 2 outage in Dayton,OH

« on: June 06, 2011, 11:56:16 AM »

hdayejr,
 Headend tech was contacted; he monitored the signal (both audio and video) this morning and reports all is fine and has not been aware of any issues for HD 030003. If you are still experiencing issues, please contact your local Time Warner office...feed from h/e is fine.

68

WeatherSTAR Tech Support / Re: weather channel outage

« on: June 06, 2011, 08:38:08 AM »

I have turned this issue in and someone from TWC will be calling h/e. Thanks.

69

WeatherSTAR Tech Support / Re: INTELLISTAR 2 outage in Dayton,OH

« on: June 06, 2011, 08:30:05 AM »

You will see the HD I2 headend id @:58 past the hour on a tag just prior to the LOT8s (upper rt. hand corner of screen). I believe your headend id may be 030003. I will turn the issue into Star Support to check into. Thanks.

70

WeatherSTAR Tech Support / Re: Still no Weather bulletin screen on my IS2

« on: June 02, 2011, 11:00:12 AM »

Oh, and we did find an error which was causing crawls and such not to work, so I do believe this HD star should have all the crawls and bulletins now.

71

WeatherSTAR Tech Support / Re: Still no Weather bulletin screen on my IS2

« on: June 02, 2011, 09:59:19 AM »

As it turns out, the headend has the HD and SD stars programmed differently (this happens if the area served are different between SD and HD).  The SD has Suffolk County as the primary and the HD star has Nassau County as the primary, since they have a different city as the primary city, so the Bulletins Page and crawls you see will be different from SD and HD.

72

WeatherSTAR Tech Support / Re: Still no Weather bulletin screen on my IS2

« on: May 31, 2011, 10:56:21 AM »

I believe you should see them from today on.

73

WeatherSTAR Tech Support / Re: #22574 - Cox Cable New Orleans

« on: May 25, 2011, 08:31:42 AM »

Our Star Support Mgr. talked to the Cox Communications HE Tech in New Orleans. The tech claims the HD I2 has been running for at least the last ten days. He tech wants to know what town you are in. This I2 covers 5 Parishes.

74

WeatherSTAR Tech Support / Re: Intellistar 2 (ID: 31471) missing

« on: May 24, 2011, 09:17:29 AM »

Thanks for turning this in...

From our star support team who fixed the problem...

"Unit is back up, local  data is updating."

75

WeatherSTAR Tech Support / Re: Weather Bullitens

« on: May 23, 2011, 08:48:22 AM »

Significant Weather Advisories are issued under the product name of Special Weather Statement, and yes, we do carry/send them out.