Messages

106

WeatherSTAR Tech Support / Re: IS2 #28479 Radar glitch

« on: January 18, 2011, 10:32:39 AM »

I reported the issue, should be fixed this morning.

107

WeatherSTAR Tech Support / Re: IntelliSTAR Temperature Glitch

« on: January 13, 2011, 03:45:11 PM »

I think there may be a timing issue with an overnight rule on some of the products, those temps don't look like an update but something wrong.  Too much time has past for me to do a check on the data so if anyone sees something like this again, please post.

108

WeatherSTAR Tech Support / Re: IS2 #28479 No weather bulletin on the LF.

« on: January 03, 2011, 10:14:03 AM »

The bulletin page should be shown in the Local, I've made an edit so please check again the next time a bulletin is active.

109

WeatherSTAR Tech Support / Re: #99910 IS2 Incorrect Label

« on: December 29, 2010, 01:55:08 PM »

The Interstate sign issue has been reported but won't be fixed until sometime after the holidays.  I'll post again when done so I can see if it is fixed in the field.

110

WeatherSTAR Tech Support / Re: #99910 Radar Not Working

« on: November 30, 2010, 03:09:22 PM »

I believe the issue has finally been resolved this afternoon.  Please let me know if they are working.  Thanks.

111

WeatherSTAR Tech Support / Re: #99910 Flipbook Error/Mixup

« on: November 19, 2010, 09:52:48 AM »

Thanks for the information. We are aware of the issue and a fix is being worked on. Thanks again!

112

WeatherSTAR Tech Support / Re: Change of forecast and obs on ID: 24332

« on: November 19, 2010, 09:50:31 AM »

Thank you for your inquiry and allowing TWC to update the area served database for your star. Unable to make Marion the primary but did include Marion on the LDL. Added your county to the severe warning list.

113

WeatherSTAR Tech Support / Re: #99910 IS2 Incorrect Label

« on: November 03, 2010, 10:18:59 AM »

I've logged the mistake on the Interstate sign, that needs to be fixed.  Can you tell me if you are still seeing 99910 as the id? That is the generic number which should have been replaced with the actual id number.  Thanks.

114

WeatherSTAR Tech Support / Re: Problem with 031067 again

« on: August 18, 2010, 07:45:09 AM »

You are correct. We had the wrong point in the perimeter package. Should be correct now. Thanks!

115

WeatherSTAR Tech Support / Re: IntelliStar LDL Weather Bulletin wrong city

« on: July 07, 2010, 11:40:57 AM »

Updated.

116

WeatherSTAR Tech Support / Re: Topeka twice on LDL

« on: June 29, 2010, 09:03:00 PM »

Think I fixed these.

117

WeatherSTAR Tech Support / Re: 22891 Request

« on: June 28, 2010, 11:38:28 AM »

I'm going to leave as it for now, this area served includes eastward to St. Mary Parish, so the maps are shifted more east than normal compared to the big city in the center of the area.

118

WeatherSTAR Tech Support / Re: 21876

« on: June 28, 2010, 10:40:17 AM »

Got rid of the double Atlantic City, thanks for the heads up.

119

WeatherSTAR Tech Support / Re: Weatherscan Problems for Topeka, KS Unit

« on: May 26, 2010, 08:59:53 AM »

Corrected

120

WeatherSTAR Tech Support / Re: rad/sat location previous request

« on: April 29, 2010, 08:29:20 AM »

You should see the whole gulf when we produce a special satellite image for the GOM in the event of a hurricane. If there is an issue, please let us know. Radsat is a different story.

Radsat 5 hr banner will show when it accumulates 5 hrs worth of images.