Messages

256

Weatherscan Discussion / Re: Weatherscan Topic

« on: July 27, 2010, 11:50:12 AM »

Was just coming on to see if anybody else noticed that it was larger today. I like it. A couple of our cities changed too, I think. I was watching at my moms yesterday and about 1pm everything but the bottom scroll went black and then it popped back up with the severe weather mode template but no information except the bottom ticker. Happened for about 4 seconds and came back up in normal operation mode.

257

Weatherscan Discussion / Re: Weatherscan Topic

« on: July 26, 2010, 04:30:42 PM »

Does anybody know if the Intellistar auto-updates the time? Our time on Weatherscan keeps jumping around almost every day. One day it's up to 5 minutes ahead, then behind, sometimes it's right. Just curious.

258

Local Forecast / Re: General LF Discussion

« on: July 20, 2010, 11:47:34 AM »

This morning, I've noticed that the animation of the radar on my IntelliStar has been very jumpy. I don't know if it's a problem with the actual radar data or the IntelliStar itself.

It's been that way here in Topeka, too. I thought maybe it was just the showers and storms moving a lot faster than the radar sites were updating but I guess not.

259

WeatherSTAR Tech Support / Re: Topeka twice on LDL

« on: June 30, 2010, 02:28:53 PM »

Everything on our Weatherscan and on TWC is up and running finally. Thank you very much for your time and response!

260

WeatherSTAR Tech Support / Re: Topeka twice on LDL

« on: June 29, 2010, 11:36:15 PM »

Thanks. The LDL issue is fixed. Berryton is showing up now so it's Topeka, Silver Lake, & Berryton. The Weatherscan issue for the Allergy portion of the Health segment is still ongoing and showing No Report. I noticed on the WS ticker for airport delays at the bottom was changed from KC Downtown Airport to Topeka - Forbes Field but the entire Airports segment is gone now. We're only getting Radar, Topeka, Manhattan, Junction City, Health, Garden, Travel, & Golf now. Just curious if removing the Airports segment was intentional, accidental, or if it was something Cox did? I had requested the International segment from Cox yesterday so wasn't sure if it was them, or you, tweaking the segments that resulted in Airports being removed?
CORRECTION/EDIT: Airport segment on now. Not sure why it wasn't the past hour. Odd. Forbes Field replaced KC Downtown and is reporting No Delays (even though it's a military base) now.

261

WeatherSTAR Tech Support / Topeka twice on LDL

« on: June 29, 2010, 02:07:32 AM »

Star# 22909 for Topeka, KS on Cox has Topeka listed twice on the non-LOT8 LDL. One is the main site of Phillip Billard and the other, I assume, is the second site of Forbes Field. It's very confusing to a lot of people, including me. Can the Forbes Field site be changed to S. Topeka, South Topeka, or Pauline (or anything other than just Topeka)?
Also, our Weatherscan Star #031067 won't put anything except No Report for the Allergies screen during the Health segment. Same thing during Airports for Kansas City D'town Airport, even though it scrolls normally at the bottom with delays. This has been happening for a month, or longer, even though Cox had to replace the Star due to constant freezing and needing to be rebooted. (It was doing this all before and after the new Star was installed.) Thank you for your consideration and any help you can provide with getting Weatherscan fully functional!

262

Weatherscan Discussion / Re: "Faulty Equipment" replaced

« on: June 14, 2010, 02:22:41 PM »

They may have replaced it last week. It was out all day long and so was the local forecasts on TWC. The local came back on TWC in the afternoon that day but Weatherscan didn't come back till the next day. It's still freezing with the new unit. I just got off the phone with Cox. They told me it was because I was in an outage area due to the 80mph winds that went through Topeka last night. This is the second time it's froze in the past 4 days. I told him it has been doing this for a month since we got it and asked him to send a message to the techs for a reset. After argueing with him for 20 mins he started getting rude so I blew up on him and told him it had nothing to do with the outage. He finally sent a message to them and they responded back to him immediately saying it was a problem with the unit and they'd look at it and it was something a reboot would not fix. They rebooted it 20 mins later and it's loading in now. Sucks I have to constantly call to have them reboot it. To the people saying freezing is normal on a new Intellistar: Does it usually reboot when that happens by itself (because I've seen it freeze and immediately reboot) or does it need a manual reboot from the headend? Also how long does it usually take for it to stop freezing after it is first installed? Thanks!

263

Weatherscan Discussion / Re: Weatherscan Topic

« on: June 14, 2010, 02:11:54 PM »

In regards to the TWC feed being shown on Weatherscan when Intellistar is out we don't get that. If it's out either it's frozen or the DVR says "Channel Temporarily Unavailable" because no signal is being put out on that channel. (It just rebooted after being frozen for 4 hours and a very explosive call to Cox in which I lost my cool.)

264

WeatherSTAR Tech Support / Re: Wrong currents? (Cox/Topeka)

« on: June 09, 2010, 12:32:19 PM »

I live in Topeka. I was checking the NWS website for their observations for Topeka and comparing what the currents for Topeka were. It seems to be matching up now. Not sure what was going on yesterday.

265

WeatherSTAR Tech Support / Wrong currents? (Cox/Topeka)

« on: June 08, 2010, 07:54:04 PM »

Our Intellistar for TWC and Weatherscan was down all day Monday and Monday night. Ever since it came back up on Tuesday morning the conditions have been completely wrong from what the NWS is reporting. Right now it says it's sunny. It's supposedly been sunny all day. Even though it's been cloudy to mostly cloudy with rain or thunderstorms all day. The current conditions on Weatherscan just switched to mostly cloudy, even though it's still completely cloudy. Anybody else seeing wrong conditions lately? Thanks.

266

Weatherscan Discussion / Re: Weatherscan frozen

« on: June 05, 2010, 11:25:59 PM »

It's been freezing constantly here in Topeka, KS. About every other day if not twice a day it completely freezes until I call Cox and complain about it. Been doing it since we got the channel in May.

267

Weatherscan Discussion / Re: Weatherscan Topic

« on: June 03, 2010, 01:32:43 PM »

You tuned in right after the reset by Cox. It takes a little bit for everything to load back in. They reset it at 11:30am so you would have started watching right after that. Everything is loading in now and coming back up.
It was kinda "cool" to watch all the maps and data go from temp unavailable and the radar saying "Past 5 mins" to being almost fully loaded. Of course it is doing the whole "skipping" thing that others were reporting earlier. Very annoying. Oh well.

268

Weatherscan Discussion / Re: Weatherscan Topic

« on: June 03, 2010, 12:26:48 PM »

I just got off the phone with Cox. She submitted the problem and before I even got off the phone with her she said they wrote her back and will reset the IntelliStar and look into the constant freezing problem. Weatherscan is now off air so they must be resetting it.

269

Weatherscan Discussion / Re: Weatherscan Topic

« on: June 03, 2010, 02:23:42 AM »

Our Weatherscan in Topeka "skips" (basically freezes for a second) often. It completely freezes all the time, tho. It's been frozen since 10:40PM. It's now 1:22AM. This has been happening since the day we got it on May 19th.

270

WeatherSTAR Tech Support / Re: Numerous Weatherscan Problems

« on: June 02, 2010, 02:00:18 AM »

After contacting Cox & TWC in various ways many times it seems it's working tonight. Maps seem to be loaded in. Yay!