Okay, so I assume most of you are aware of what’s been happening with TWC for over 72 hours, it appears that TWC has switched to the emergency feed, and is playing a backup product similar to the DBS local forecast and Trammell Starks, non-stop.
I took it upon myself to call TWC’s STAR Team tonight and find out what’s happening.
I called the STAR Team and spoke with a representative, he was a basic representative whom can simply trip receivers and install / swap out STARS. Nothing more.
I told him that the DBS local was switched over to the fail-safe feed, he started to ask me for my STAR ID… You can see where this is going. He was actually very friendly and we had a good chat towards the end of the call.
I explained what had happened with the local and how the local should fade in from black, show any warnings, show the forecast products, then the radar products, then fade to black again. I then explained to him that it wasn’t doing the aforementioned and that it was on a different feed, and has been on that feed for almost 3 days now.
He then started a conference call with Engineering, to whom I spoke with Willie (I believe I knew him). I explained everything to him and he told me that “Dish network doesn’t have radar…” I told him that I knew that, and explained to him in complete detail what a satellite local forecast is. Now, in all fairness, TWC does not have the same name for a satellite local as we do; they have a separate name for it as it technically isn’t a local.
Willie was in engineering, and didn’t have anything to do with national products. Something then clicked in his mind and he suddenly understood what was going on, he then explain it to the representative, and said we should contact the E.O.D. (Engineer on Duty) . We closed the conference call with Engineering and talked for a bit about what was going on and how I used to work at TWC, yadda yadda, I told him to give someone in master a call, and relay this on to them. I told him that he can call master and give them my number, or you can call me back, I gave him my number at which point I left the phone call.
He did tell me that once he gets in touch with master that we should either see a fix on air, or I will be getting a call back from them.
I'll keep you posted.
