I hate AT&T, I tried to re-activate my prepaid phone, and I need some PIN that I can't find, nor do I recall ever getting a PIN, and when the recording forwarded me to a customer service rep, he asked for the PIN, and I said I didn't know, and said, "I can't help you." I got a $15 refill for my birthday, and I cant use it, and I can't use it on the phone I want to replace my GO-phone.