TWC Today Forums
Present - The Weather Channel 2000 => Everything Else TWC => Topic started by: Localonthe8s on September 04, 2008, 01:31:17 PM
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I emailed TWC twice for the playlist and I got it but I also received another message saying this:
Hello Victor,
Thank you for your email message regarding the recent problems you have been
experiencing with the closed captioning for the hearing impaired on The
Weather Channel.
The Weather Channel provides closed captioning to our hearing impaired viewers
through a Virginia based company, Vitac. The only exception is our local on
the 8s feature which uses only text and graphics with no verbal accompaniment
to these weather products.
It greatly concerns us that you were experiencing problems with the closed
captioning on The Weather Channel, but after consulting with our Technical
Account Managers, they have informed me that we have not experienced any
problems or disruptions of our closed captioning service recently. Our
Engineering Department and Technical Account Managers monitor an internal
closed captioning alarm that trouble shoots any problems with the service that
may arise, and would immediately contact our closed captioning provider
(Vitac), if the service failed to appear on our network.
We want to assure you that we take great measures to ensure our hearing
impaired viewers have closed captioning at all times for all of our
programming.
We are always happy to hear from our viewers and hope you will continue to
watch The Weather Channel for many years to come.
Sincerely,
Chris Hoitsma
Solutions Center/TWC
What the heck? Did Chris send this email message to the wrong person? I never emailed TWC about closed captioning issues. :blink:
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LOL, yeah I'd say Chris made a little boo boo. :P
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No, I'll bet Vic sent a pin headed message about having the "narration removed" from the LOT8s segment and some (I'll be it pin head as well) TWC rep thought it meant closed captioning...
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No, I'll bet Vic sent a pin headed message about having the "narration removed" from the LOT8s segment and some (I'll be it pin head as well) TWC rep thought it meant closed captioning...
No I didn't. I simply asked for a playlist and I got this message instead.
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No, I'll bet Vic sent a pin headed message about having the "narration removed" from the LOT8s segment and some (I'll be it pin head as well) TWC rep thought it meant closed captioning...
They do sometimes accidentally send things for no reason; for example I once got a stock message from Chris totally at random (I hadn't sent him anything for a while before that) about the airing of long-form programming during severe weather coverage and how they'll try to do dual feed break-ins more often.
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Well that was scary. I hope i don't get another message like that :blink: