IntelliStar in East Lansing reached it's death?!?

[curtjr4]

Hello everyone! (I hope this is in the appropriate forum)

The East Lansing intellistar unit (22842) may be decommisioned due to a faulty graphics card (This is what I think). The star simply won't output any video at all. No commercials, no programming, no bumpers, no LFs... nothing. The star is turned on since I can hear the audio.

Note: The only other logical reson on why there is no video is due to a loose cable... but I think they would have noticed by now

[Zach]

Socool775 has been reporting these issues, too, at the East Lansing Headend.

[curtjr4]

Yep. He swaps between Lansing and East Lansing. Im seriosuly thinking about calling Comcast and tell them to fix it since I am bored

[Spring Rubber]

Most headends aren't staffed, so if the STAR is still out, no matter what the problem is, it means that no one noticed yet. A loose cable or software issue are still feasible.

[curtjr4]

The headend was getting complaints yesterday as well as today I believe...

[TWCToday]

Dont ever call your cable provider to get a STAR fixed They wont do squat. Call STAR support

Highly doubt its the graphics card

[beanboy89]

Dont ever call your cable provider to get a STAR fixed They wont do squat. Call STAR support

Highly doubt its the graphics card

I called Comcast once about a frozen IntelliStar, and about an hour later they restored the video feed, but the STAR remained down for about a day.

[wxntrafficfan]

Dont ever call your cable provider to get a STAR fixed They wont do squat. Call STAR support

Highly doubt its the graphics card

I did end up calling them twice, and I guess I did not need to. I came back yesterday from Grayling and found everything working properly.

Anyway, how would I contact STAR support? Since the Lansing/E.L. units seem to act up like this once a month, that would be useful information.

Also, this was the first time I know of that the Lansing and E.L. units did not goof up together