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Present - The Weather Channel 2000 => WeatherSTAR Tech Support => Topic started by: Zeak on March 25, 2011, 10:43:51 PM

Title: Is2 Glitch
Post by: Zeak on March 25, 2011, 10:43:51 PM

Hi,

I have noticed that the local forecast sometimes seems to go crazy. Is this normal? I also have a video below

My cable provider is Midcontinent Communications the star id is 028843

IS2 Glitch? (http://www.youtube.com/watch?v=AFqLFqACpUo#ws)

Title: Re: Is2 Glitch
Post by: Austin M. on March 26, 2011, 12:14:42 AM

The Intellistar 2 is new and the design team is still working out bugs. That is why they are only in beta stage. If this is not a bug, then it appears to be damaged hardware or graphical corruption.

Title: Re: Is2 Glitch
Post by: Zeak on March 26, 2011, 12:52:25 AM

Thats what i figured but i am  just wondering if its common to see if its a bug or the star.  It also seems to be worse at night then the day

Title: Re: Is2 Glitch
Post by: TWCToday on March 26, 2011, 01:30:59 AM

Zeak we appreciate you posting the problem! The STAR team is working hard to address many of the errors associated with the new IS2. Hopefully they will be able to resolve the problem :)

Title: Re: Is2 Glitch
Post by: gt1racerlHDl on March 26, 2011, 12:25:56 PM

From the looks of it, the Star looks to be recently installed.

Title: Re: Is2 Glitch
Post by: Zeak on March 26, 2011, 04:26:54 PM

I also want to point out that its not just the local on the 8s that glitches even during programming you can see it on the ldl (i think that is what you call the local weather on the bottom of the screen correct me if I'm wrong) this includes the brief green screen its quite annoying while trying to watch.

It was installed back sometime in November.

Thanks for your responses so far  :happy:

Title: Re: Is2 Glitch
Post by: TWC STAR Team on April 01, 2011, 04:21:15 PM

That system was rebooted finally.  Can you watch it and let us know if the flashing has continued?

Title: Re: Is2 Glitch
Post by: Zeak on April 01, 2011, 08:37:07 PM

hey

thank you for the reboot. Would you by chance know when the reboot was? i noticed the flashing around 11pm last night (march 31st) i also noticed while it happens i see some tearing i know the channel sometimes has tearing spells even before is2.  Other then that i have not noticed it.

Title: Re: Is2 Glitch
Post by: TWC STAR Team on April 04, 2011, 11:13:12 AM

The reboot happened Friday morning, so let me know if you see it again.

Title: Re: Is2 Glitch
Post by: Zeak on April 05, 2011, 12:15:42 AM

hello once again

as about 11 pm tonight twc HD is just a big green tint. Any idea whats up? i've seen this happen before a few times now.

Title: Re: Is2 Glitch
Post by: TWC STAR Team on April 05, 2011, 10:27:06 AM

How long did it stay in the green tint?  I have never heard of this before.

Title: Re: Is2 Glitch
Post by: Zeak on April 05, 2011, 12:49:54 PM

Ive seen it like this for maybe about 24 hours or more. I am guessing its whenever my cable provider finds out and reboots the is2? (I'm taking a guess that's what happens)  As far as the tint currently its still their as of this posting what you see in the pic is all you see. Thank you for any help  :happy:

Title: Re: Is2 Glitch
Post by: TWC STAR Team on April 05, 2011, 03:39:32 PM

Support was notified and they are calling your Cable system.

Title: Re: Is2 Glitch
Post by: Zeak on April 05, 2011, 05:42:27 PM

Looks like its back up again.  :happy:

Title: Re: Is2 Glitch
Post by: TWC STAR Team on April 06, 2011, 09:59:24 AM

Let me know whenever the Topeka one is out.

Title: Re: Is2 Glitch
Post by: KevOwensby on April 08, 2011, 07:45:32 PM

Topeka isn't cueing at 6:40PM Friday. I've noticed the green screen a couple times but it's usually a quick blip. Never does what yours is doing just staying green over time.

Title: Re: Is2 Glitch
Post by: KevOwensby on April 08, 2011, 09:01:50 PM

Just got green screen at 7:59pm Friday. Lasted about a minute, but IS2 has been cueing again since about 7:30pm.

Title: Re: Is2 Glitch
Post by: KevOwensby on April 10, 2011, 07:45:03 PM

Our IS2 is out every day at about 6:20pm until about 7:15pm or so.

Title: Re: Is2 Glitch
Post by: TWC STAR Team on April 11, 2011, 03:43:04 PM

Yes, you are right about that time.  I have turned that issue in.