TWC Today Forums
Present - The Weather Channel 2000 => Local Forecast => Topic started by: wxmancanada on August 08, 2008, 10:00:35 PM
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Okay, so I assume most of you are aware of what’s been happening with TWC for over 72 hours, it appears that TWC has switched to the emergency feed, and is playing a backup product similar to the DBS local forecast and Trammell Starks, non-stop.
I took it upon myself to call TWC’s STAR Team tonight and find out what’s happening.
I called the STAR Team and spoke with a representative, he was a basic representative whom can simply trip receivers and install / swap out STARS. Nothing more.
I told him that the DBS local was switched over to the fail-safe feed, he started to ask me for my STAR ID… You can see where this is going. He was actually very friendly and we had a good chat towards the end of the call.
I explained what had happened with the local and how the local should fade in from black, show any warnings, show the forecast products, then the radar products, then fade to black again. I then explained to him that it wasn’t doing the aforementioned and that it was on a different feed, and has been on that feed for almost 3 days now.
He then started a conference call with Engineering, to whom I spoke with Willie (I believe I knew him). I explained everything to him and he told me that “Dish network doesn’t have radar…” I told him that I knew that, and explained to him in complete detail what a satellite local forecast is. Now, in all fairness, TWC does not have the same name for a satellite local as we do; they have a separate name for it as it technically isn’t a local.
Willie was in engineering, and didn’t have anything to do with national products. Something then clicked in his mind and he suddenly understood what was going on, he then explain it to the representative, and said we should contact the E.O.D. (Engineer on Duty) . We closed the conference call with Engineering and talked for a bit about what was going on and how I used to work at TWC, yadda yadda, I told him to give someone in master a call, and relay this on to them. I told him that he can call master and give them my number, or you can call me back, I gave him my number at which point I left the phone call.
He did tell me that once he gets in touch with master that we should either see a fix on air, or I will be getting a call back from them.
I'll keep you posted.
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Definitely keep us posted! B)
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TWC just called, I was making a Pizza, crap... Time to call them back.
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Spoke with the STAR team, and the E.O.D.
They say there is no problem.
They are calling me back in a few minutes, I'll write about it all later.
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This makes no sense. We're hearing Trammell for the last 72 hours, yet there's no problem? :unsure:
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Apparently not many people there are familiar with what's going on... :dunno:
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This makes no sense. We're hearing Trammell for the last 72 hours, yet there's no problem? :unsure:
Well, think about it. It's Friday night, they've got the weekend crew in... Technical Weekend crew ain't the brightest. :P
SR, thats the problem, each department is spesific to one area. I think calling Network Control next will be best.
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So they don't even have anyone in Master constantly monitoring the audio and video and saying, "hey, that's not right!"
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So they don't even have anyone in Master constantly monitoring the audio and video and saying, "hey, that's not right!"
IIRC, this might be downstream of master, which is rare. Again, I'll let you all know what exactly happend, once I talk with (INSERT DEPARTMENT NAME).
Still waiting for my call back, I'll post whats up tonight.
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We're certainly eager to hear anything your able to pry out of..well, anyone who knows something about whats going on! :biggrin:
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Yeah I want to hear their responsed, I;m surprised the crew doesn't find this an issue.
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Yeah I want to hear their responsed, I;m surprised the crew doesn't find this an issue.
It's not that they dont find this to be an issue, its that the dont see this happening at all.
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I'm surprised you even got through to a human when calling the STAR Team! 98% of the time when I call I get voice mail.
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I'm surprised you even got through to a human when calling the STAR Team! 98% of the time when I call I get voice mail.
Do you call the 800 number?
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Yup.
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Yup.
I call the 678 (local) number that goes right to the department, but on the 800 number press 1 instead of 4, and you will get someone. :yes:
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For god's sake, whatever you do, don't make the Trammell stop!
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Yup.
I call the 678 (local) number that goes right to the department, but on the 800 number press 1 instead of 4, and you will get someone. :yes:
But pressing 1 is for if you are calling from a cable headend.
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Yup.
I call the 678 (local) number that goes right to the department, but on the 800 number press 1 instead of 4, and you will get someone. :yes:
But pressing 1 is for if you are calling from a cable headend.
Exactly. :biggrin:
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Sometime ya gotta lie in order to get what you want. :clap: :club: :yes:
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Sometime ya gotta lie in order to get what you want. :clap: :club: :yes:
For you guys yes, I have a direct number :P So no lying involved :P
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Yah we're not priveleged, we're just the peons. :biggrin:
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Yah we're not priveleged, we're just the peons. :biggrin:
Funny you should mention peons, I came across a funny video (http://www.youtube.com/watch?v=eBGIQ7ZuuiU) about that word today.
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Yah we're not priveleged, we're just the peons. :biggrin:
Funny you should mention peons, I came across a funny video ([url]http://www.youtube.com/watch?v=eBGIQ7ZuuiU[/url]) about that word today.
That's gonna get old fast. :sleeping:
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Alright, calling TWC back tonight. This time, calling Network Control.
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Let us know how that goes! :twothumbs:
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I've completly lost faith in TWC...
Engineering, E.O.D., STAR Team, Network Control, Master Control, Technical Support - No one knows whats wrong, and they say there is no problem, and everything is proper.
STAR Team had the SD feed, and HD feed on side by side. Music matched, and the satellite local was fine.
He was to call me at 11:28 for the local, he was on the phone with Engineering and was late, so we missed it. He told me to call back on the next local, and we will watch it together.
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So let me get this straight. There's CLEARLY a problem. You hear it, I hear it, the entire TWC fan community hears it. But the bozo's at TWC don't? Sorry to sound negative, but IMHO its totally unacceptable for there to be a problem and them to be totally oblivious of it.
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Maybe they just don't realize it? Could they think that's the music that's supposed to be playing?
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Maybe they just don't realize it? Could they think that's the music that's supposed to be playing?
I've been told that the HD feed is fine, so seeing as they had both feeds side by side, I don't see that being possible.
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Maybe they just don't realize it? Could they think that's the music that's supposed to be playing?
I've been told that the HD feed is fine, so seeing as they had both feeds side by side, I don't see that being possible.
I know, its absolutly insane... I'll write about it all later on.
Basically I have a phone meeting with Chris H. tomorrow at 9am.
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While that's completely retarded, and totally unacceptable, I've been loving the Trammell!
So is there a way to get your satellite LF fixed, but keep the Trammell? :P
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9:48 AM - Trammell's over!!!!!!!!!!!!!!!!! :cry:
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Wow, finally. I can't wait till Kyle comes on and tells us how this came about. I take it it has something to do with his 9 AM call to Hoitsma.
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Yeah Im hearing regular music now.
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Yeah - we fixed it.
I'm still emailing back and forth with Chris, I'll post the exact details later on in the day.
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Were back to the emergency feed. Timed product list failed, wouldnt load from black.
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Go TWC! :dance: :P
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And it's fixed again. :yes:
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At least it wasn't a perpetual loop of a certain Rick Astley tune......